Returns & Exchanges
At Pawnec Philippines, we want you and your pet to love your new gear. If you are not completely satisfied, we offer a 14-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Contact our support team at [email protected] with your order number and photos of the item to verify its condition.
Prepare the Package
Ensure the product is in its original state with tags attached, and pack it securely to prevent damage during transit.
Ship to Our Warehouse
Send your package via your preferred local courier to our designated return center in Metro Manila.
Quality Inspection & Refund
Once received, our team will inspect the item within 3-5 business days and issue your refund or ship out your replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing