Frequently Asked Questions
Everything you need to know about shopping with Pawnec Philippines.
What payment methods do you accept?
We accept various payment options including GCash, Maya, Dragonpay, and major credit/debit cards (Visa/Mastercard).
How long does shipping take within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, shipping usually takes 5-7 business days.
Do you offer a return or exchange policy?
Yes, we offer a 7-day return policy for items with manufacturing defects or size issues, provided the tags are intact and the item is unworn.
How do I track my order?
Once your order is shipped, you will receive an email and SMS notification containing your tracking number and a link to the courier's website.
Are your products locally made?
Pawnec Philippines takes pride in curated designs that balance global fashion trends with high-quality craftsmanship suitable for the local climate.
Can I cancel my order after it has been placed?
Orders can be canceled within 1 hour of placement. After this window, the order moves to our fulfillment stage and can no longer be modified.